uno88 Terms & Conditions

The following terms have the meanings assigned to them throughout this Agreement:

To register and maintain an Account on uno88, you must satisfy all of the following eligibility requirements at all times:

• You must be a resident of Indonesia and at least 21 years of age. uno88 enforces a strict 21+ policy in line with responsible gaming standards applicable to the Indonesian market.
• You must possess full legal capacity to enter into a binding contract under Indonesian law. Persons who are legally incapacitated, under guardianship, or otherwise restricted from entering legal agreements are not eligible to use the Platform.
• You must not be a current employee, contractor, agent, director, or officer of uno88, nor an immediate family member of such a person.
• You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law beyond Indonesia. Players are responsible for verifying the legality of online gambling in their own jurisdiction.
• You must not hold, or have previously held, an Account that was suspended or permanently closed by uno88 for breach of this Agreement. Opening a replacement Account after a ban constitutes a further material breach.
• You must provide truthful, accurate, and current personal information during registration and at all times thereafter. Any material misrepresentation constitutes grounds for immediate Account closure.

Each Player is permitted to hold one Account only. The registration of multiple Accounts by the same individual — whether under the same or different personal details, device, IP address, bank account, or e-wallet — is strictly prohibited and constitutes an abuse of the Platform.

During the registration process, you are required to provide the following information accurately:

• Full legal name (as it appears on your KTP)
• Date of birth
• Valid Indonesian mobile telephone number
• Active email address
• Indonesian bank account number or registered e-wallet account (OVO, DANA, GoPay, ShopeePay, or LinkAja) linked to your verified identity
• A chosen username and a secure password meeting uno88's minimum complexity requirements

You acknowledge that it is your responsibility to keep your Account credentials confidential. uno88 will not be liable for any loss resulting from unauthorised access to your Account caused by your failure to maintain adequate password security. You must notify support immediately upon detecting any suspicious Account activity.

uno88 reserves the right to decline any Account registration application without providing a reason, at its sole discretion.

uno88 operates a mandatory Know Your Customer (KYC) verification programme in accordance with internationally recognised anti-money-laundering standards. KYC verification may be triggered at registration, prior to processing a first withdrawal, upon detection of unusual Account activity, or at any time at the Platform's discretion.

Documents Typically Required

• Proof of Identity: A clear photograph or scan of your KTP (Kartu Tanda Penduduk). The document must be valid, undamaged, and all data fields must be clearly legible.
• Proof of Payment Method: A screenshot or photograph of your BCA, BRI, BNI, Mandiri, or other supported bank account showing the account holder's name and account number, or a registered e-wallet account screen showing the same details.
• Selfie Verification: In some cases, a selfie photograph of you holding your KTP may be requested.

KYC documents are reviewed within 24 hours of submission during business hours (WIB, UTC+7). Until KYC is complete, uno88 may place a temporary hold on withdrawals. Submitting fraudulent, altered, or third-party documents is a criminal offence and will be reported to relevant authorities.

All deposits must be made from a payment account registered in your own name. Third-party deposits — meaning funds sent from a bank account or e-wallet belonging to another person — are not accepted and will be refunded to the originating account. Processing fees associated with such refunds are the Player's responsibility.

Supported Deposit Channels & Minimum Amounts

• Bank Transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata): Minimum deposit Rp 25.000. Credited within 1–5 minutes of confirmed bank transfer.
• E-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Minimum deposit Rp 10.000. Credited instantly upon successful e-wallet transaction.

uno88 charges no platform-side deposit fees. Any fees charged by your bank or e-wallet provider are outside uno88's control and are the Player's responsibility. Deposits credited to your Account are available for wagering immediately. Deposits cannot be reversed once credited.

Withdrawal requests may only be made to a bank account or e-wallet registered in your own name and linked to your verified uno88 Account. Withdrawals to third-party accounts are strictly prohibited and will be declined.

Processing Timeframes

• Verified Accounts: Average processing time under three minutes, 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri and Indonesian Independence Day.
• Pending KYC Accounts: Withdrawal processing is suspended until KYC verification is complete. The Player will be notified of required documents by the support team.
• Minimum Withdrawal: Rp 50.000 for bank transfer and e-wallet channels.

uno88 reserves the right to conduct additional security checks on withdrawal requests that exceed certain thresholds, are the first withdrawal from a newly registered Account, or are flagged by the Platform's fraud detection systems. During such checks — which will not ordinarily exceed 24 hours — the withdrawal will be held pending clearance.

Bonus Funds and any winnings generated exclusively from Bonus Funds that have not yet met the applicable Rollover requirement are not eligible for withdrawal. Attempting to withdraw such funds will result in the bonus balance being automatically forfeited.

uno88 periodically offers welcome bonuses, reload bonuses, cashback programmes, free-bet credits, and seasonal promotions — including campaigns tied to Ramadhan, Idul Fitri, and major sporting events such as the BRI Liga 1 season, the AFF Cup, and the FIFA World Cup qualifying rounds. Each promotion is governed by its own specific terms, which are published alongside the offer and are incorporated by reference into this Agreement.

General Bonus Conditions

• Each eligible Player may claim each specific welcome bonus offer once only. Duplicate claims using multiple Accounts constitute bonus abuse.
• Bonus Funds carry a wagering (rollover) requirement that must be met before withdrawal. The multiplier for each offer is stated in the promotion's individual terms.
• Not all games contribute equally toward the Rollover requirement. Typically, slots contribute 100%, live casino games contribute between 10% and 30%, and sportsbook bets contribute between 50% and 100% depending on the odds and event type. Specific contribution rates are stated per promotion.
• uno88 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that bets already placed and accepted prior to such modification are honoured under the original terms.
• Bonuses claimed through fraudulent means, multi-accounting, or coordinated bonus abuse will be voided in their entirety, and the Account(s) involved will be subject to immediate suspension.

All Wagers placed on the uno88 Platform are subject to the general betting rules set out in this section, as well as to sport-specific or game-specific rules published in the relevant product area of the Platform.

• Acceptance of Bets: A Wager is not accepted until confirmed by the Platform and a bet reference number is issued. Bets that are not confirmed are not binding on uno88.
• Minimum and Maximum Stakes: Minimum and maximum stake limits vary by product, market, and event. Current limits are displayed in the bet slip at the time of wagering.
• Odds Changes: Odds on sportsbook markets are subject to change up to the moment a Wager is accepted. The odds applicable to your Wager are those confirmed at the time of acceptance.
• Void Bets: uno88 may void a Wager in cases including but not limited to: manifest errors in odds (palpable errors), event abandonment, market suspension due to irregular betting patterns, or technical malfunction. Void Wagers are refunded to the Player's Account at the original stake amount.
• In-Play Betting: In-play (live) markets are offered on selected events. In-play Wagers are subject to possible delay and temporary suspension during critical moments of play (goals, red cards, points scored, etc.). Bets placed during a suspension period will be cancelled and the stake returned.
• Mix Parlay: Mix parlay (accumulator) bets combine multiple selections into a single Wager. All selections must win for the bet to return a profit. If one or more legs are voided, the parlay reverts to the remaining active selections.

The following activities are strictly prohibited on the uno88 Platform. Engagement in any of these activities will result in immediate Account suspension, forfeiture of all Account balances, and may be reported to law enforcement authorities:

• Opening, operating, or using more than one Account, whether under your own details or those of another person.
• Using automated software, bots, scripts, or any artificial intelligence tool to place Wagers, exploit game mechanics, or interact with the Platform in a non-human manner.
• Engaging in arbitrage betting, matched betting using Platform bonus funds, or any systematic strategy specifically designed to exploit bonus terms in a manner inconsistent with good-faith recreational play.
• Colluding with other Players, or with any third party, to gain an unfair advantage in any game — including but not limited to chip-dumping in poker and soft-play in live casino games.
• Depositing, wagering, or withdrawing funds derived from illegal activity. uno88 maintains comprehensive AML monitoring and will freeze and report suspicious transactions.
• Providing false identity documentation, impersonating another person, or otherwise circumventing the KYC process.
• Attempting to exploit technical vulnerabilities, software errors, or pricing errors in the Platform's favour.
• Engaging in any conduct that harasses, threatens, or abuses Platform staff or other Players.

All content on the uno88 Platform — including but not limited to the brand name, logo, trademarks, game interfaces, graphics, software code, odds data, written content, and layout — is the exclusive intellectual property of uno88 or its licensed third-party suppliers (including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft).

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal recreational gambling purposes. This licence does not permit:

• Copying, reproducing, or redistributing any Platform content for commercial purposes.
• Reverse engineering, decompiling, or attempting to extract source code from any Platform software.
• Framing, mirroring, or scraping Platform content on any third-party website or application.
• Using the uno88 brand, logo, or trademarks without prior written authorisation.

Any unauthorised use of Platform intellectual property constitutes an infringement and will be pursued through all available legal remedies.

To the fullest extent permitted by applicable law, uno88 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether arising in contract, tort, or otherwise, even if uno88 has been advised of the possibility of such losses.
• Any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Platform.
• Losses resulting from Force Majeure events, including internet outages, payment processor failures, or regulatory actions affecting the Platform's operation.
• Losses resulting from your failure to comply with your security obligations, including sharing Account credentials or failing to report suspected unauthorised access promptly.
• The accuracy, completeness, or timeliness of any sports statistics, live scores, or informational content displayed on the Platform, which are provided for convenience only and are not a basis for wagering decisions.

uno88's total aggregate liability to any Player in connection with this Agreement shall not exceed the total real-money deposits made by that Player in the 30 calendar days preceding the event giving rise to the claim.

uno88 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into this Agreement and is available at uno88.bio/privacy-policy. By registering an Account, you consent to the collection and use of your personal data as described therein.

Key data practices include:

• Personal data collected during registration and KYC is used solely for account management, identity verification, fraud prevention, and regulatory compliance.
• uno88 does not sell personal data to third parties. Data may be shared with licensed payment processors, fraud prevention services, and game content providers strictly on a need-to-know basis.
• All data is transmitted using 256-bit SSL encryption. Stored data is protected using industry-standard encryption and access controls.
• Players may request access to, correction of, or deletion of their personal data by contacting the support team, subject to regulatory retention obligations.

uno88 is committed to promoting safe and responsible gambling among all Players. Gambling should be an enjoyable leisure activity, not a source of financial stress or personal harm. The following tools are available to all registered Players at no cost via the Account settings panel:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
• Loss Limits: Set a maximum net loss threshold per day, week, or month. Once reached, further Wager placement will be temporarily suspended until the limit resets.
• Session Time Reminders: Configure the Platform to alert you after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 30 days) without permanently closing it.
• Self-Exclusion: Permanently close your Account and block re-registration for a minimum period of six months. This is an irreversible action for the exclusion period.

If you believe that gambling is having a negative impact on your finances, relationships, or mental health, please visit our full Responsible Gaming page or contact the 24/7 support team immediately. All 21+ only. Please gamble responsibly.

uno88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to Players via a prominent notice on the Platform homepage and, where practicable, by notification to the registered email address on your Account.

Your continued use of the Platform following the publication of any amended Terms and Conditions constitutes your acceptance of the revised Agreement. If you do not accept the revised terms, you must cease using the Platform and contact the support team to close your Account. The closing balance of real-money funds will be returned to your registered payment method following a standard identity verification check.

The date of the most recent update to this Agreement is displayed at the top of this page. Players are encouraged to review this document periodically.

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with internationally accepted principles of commercial law applicable to online gaming platforms operating in and for the Indonesia market.

In the event of a dispute, Players are encouraged to first contact uno88's customer support team, which has authority to resolve the majority of account, payment, and game-related complaints at first instance. The support team will acknowledge all formal complaints within 24 hours and aim to provide a resolution within five business days.

If a dispute cannot be resolved through the internal complaints process, either party may escalate the matter to binding arbitration before a mutually agreed neutral arbitrator. Neither party waives any rights available to it under applicable law by agreeing to this clause.

For any questions relating to these Terms and Conditions, your Account, payment processing, or any other aspect of the uno88 Platform, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link; please copy and paste into your email client)
• Live Chat: Available 24/7 directly within the Platform after logging in to your Account.
• Support Hours: 24 hours a day, 7 days a week, including all Indonesian public holidays. Indonesian-speaking agents available at all times.

When contacting support regarding a specific dispute or complaint, please include your Account username, the date and nature of the issue, and any relevant transaction reference numbers to enable the team to resolve your query as efficiently as possible.